Irish Business Manners Survey

1. Do you value manners in your business dealings?

a) Yes
b) No

2. Is punctuality important to you in business?

a) Yes
b) No

3. What is your normal attire in work?

a) Business Suit
b) Business Casual
c) Combination of Business Suit and Business Casual
d) Other

4. Many businesses have a “dress-down” or casual Friday policy; do you think this is a good idea?

a) Yes
b) No

5. Do you think it is okay to consume alcohol at a business event?

a) Yes
b) At an in-company event with colleagues only, yes
c) No

6. Is it acceptable in your opinion to use bad language in work?

a) Yes
b) No

7. Are good table manners important to you at a business meal?

a) Yes
b) No

8. Have the manners or behaviour of a colleague ever made you feel embarrassed in a working environment?

a) Yes
b) No

If you answered yes, did you take any action? Please comment.

9. Do you think rudeness in business is;

a) Increasing
b) Decreasing
c) No change

10. How do you define rudeness? (You can tick more than one option here)?

a) Telephone rudeness
b) Indifference or inattentiveness
c) Time waste, such as long waits, a slow response or people not turning up on time for meetings
d) Abrupt voice tone and rude language
e) People not returning my calls or emails
f) No follow up on commitments made

Other (please comment)

11. What action would you take if you were on the receiving end of bad manners in business?

a) Do nothing
b) Give feedback to the individual themselves
c) Report it to the individual’s manager
d) Move your business elsewhere

12. What behaviours do you appreciate most in business? Please tick

a) Friendly greeting (in person or on the telephone)
b) Someone being helpful, even if it is not their job
c) Efficient service
d) Someone who honors their commitment to respond or call back

Other (please comment)

13. If you are treated well by a business, how would you respond?

a) I would take no response
b) I would mention my positive experience to other people
c) I would go out of my way to do business with this company
d) I would refer others to this company

14. Are manners more or less important in challenging economic times?

a) More
b) Less
c) No change

Thank you for taking the time to complete the 2011 Irish Business Manners Survey.

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